Returns conditions 📦

(Excerpt from our general conditions of sale)

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Receipt of delivery

Upon receipt of your order, it is your responsibility to open the package for the state of the photographs or frames. If you do not personally receive the package, ask the person in charge of receiving the package to do this check. In the event of a problem, please return your package to the delivery person (La Poste or private carrier) stating the problem encountered and contact our customer service the same day.

Do not sign the delivery slip if the order arrived damaged. No claim will be admissible if the delivery note is signed.

In the case of a delivery by private carrier, the carrier is not required to deliver inside your home and can give you the package at the entrance of your building or house.

We therefore advise you to provide assistance if necessary to carry the package to your home.

Receipt of the items transported extinguishes any action against the carrier for damage or partial loss if within three days, not including public holidays, which follow that of this receipt, the recipient has not notified the carrier, by extrajudicial act or by registered letter, his reasoned protest. (art L 133.3 of the Commercial Code).

The customer has a period of 4 months after being notified of the availability of his order to collect it from our Pick-up store/Atelier in Paris. Failing this, the order will be canceled and the sums paid previously will be retained by the supplier as compensation. After this period, the customer can not claim either a refund or a discount of the goods.

7) Right of withdrawal

In accordance with article L221-18 of the consumer code, you have a right of withdrawal to return the work that does not suit you. You can use the model withdrawal form but it is not mandatory.

Model withdrawal form

To the attention of FCG SARL, 104 rue du Maréchal Joffre, 92700 Colombes, E-Mail: contact@oysterphotographer.com

I/We (1) hereby notify you of my/our (1) withdrawal from the contract relating to the sale of the goods (1)/for the provision of the service (1) below

Ordered on (1)/received on (1)

Name of consumer(s)

Address of consumer(s)

Date

(1) Cross out what is not applicable.

For any order on the Site, you have a period of fifteen (15) calendar days to notify us of your return request.

To do this, please contact our customer service who will give you the return address and you will then have 14 days to return your order.

  • If your order was delivered by post (Colieco, Colissimo, Chronopost), you can return your order to us by post (return costs at your expense) or drop it off at our Pick-up store/Workshop during its opening hours. opening (Graffiti System 17 rue Nollet 75017 Paris).
  • If your order was delivered by a carrier, the latter will pick up your order. This service will be billed to you at the same price as the initial delivery charges.
  • If you have chosen to collect your order from our Pick-up store/Workshop, you can return it to the same place, send it back to us by post or by carrier, at your expense.

No shipment against reimbursement will be accepted, whatever the reason.

Items returned without their original packaging or incomplete, damaged, damaged or soiled by the customer are not taken back. Return costs are your responsibility.

FCG will refund you the price of the returned items as well as the initial shipping costs (return costs remain your responsibility) within 14 days of receipt of the items or of receipt of proof of shipment of the items. This refund will be made by crediting the bank account used for payment, by bank transfer, according to the method of payment used when ordering.

8) Right of return

In the event that the works received do not conform to the order, you have a right of return. In this case, please contact our customer service who will tell you the address and the return procedures. To print the return slip, click here .

FCG will exchange the damaged item, within the limits of available stocks. In the event that an item is no longer available, FCG will suggest that you choose another item of an equivalent amount.

In the case of the exercise of the right of return and only in this case, the costs of return and new shipment are borne by FCG.

9) Customer service and complaints

For any information or questions, you can contact our customer service via our Contact form or by email; contact@oysterphotographer.com

We will be very happy to give you all the information you want about our works and your order.